Terms & Conditions

1. About Us

Glowmira.co.uk is operated by Glowmira Ltd, a UK-registered company specializing in premium skincare and beauty products. Our goal is to offer high-quality, authentic items sourced from top brands worldwide. We pride ourselves on a reliable and seamless shopping experience. As a UK-based business, we strictly comply with consumer protection laws and ethical business practices. We ensure secure transactions and timely customer support. Transparency and customer satisfaction are at the core of our values. Your trust and safety are our top priorities.

2. Eligibility to Purchase

You must be at least 18 years old to make a purchase from Glowmira.co.uk. By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to refuse service if we suspect any fraudulent or unauthorized activity. Customers under 18 must use the website under parental supervision. You agree to use our platform only for lawful purposes. We may restrict access if terms are violated. All orders must be placed using a valid payment method.

3. Product Descriptions and Accuracy

We strive to provide accurate product descriptions, images, and pricing information. However, there may be occasional errors or slight variations in packaging. All details are provided by the manufacturers and should be read carefully. Customers are advised to check ingredient lists for allergies or sensitivities. Product colors and results may vary based on individual skin types. We encourage patch testing before full use. Misuse of products is the responsibility of the user.

4. Pricing and Payment

All prices are in GBP and include VAT where applicable. Prices are subject to change without prior notice, but confirmed orders will not be affected. We accept major credit/debit cards and PayPal for secure transactions. Payment is required at checkout, and your order will not be processed without successful payment. We use encrypted payment gateways to protect your financial data. Any errors in pricing will be corrected and may result in order cancellation. Refunds due to pricing issues will be processed promptly.

5. Order Processing and Acceptance

After placing your order, you will receive an order confirmation email. This does not indicate acceptance until we dispatch the items. We reserve the right to cancel orders due to stock issues, suspected fraud, or pricing errors. Orders are subject to availability and may be split into multiple shipments. If your order is canceled, a full refund will be issued. We aim to dispatch orders promptly and update you at each stage. Tracking information will be provided upon dispatch.

6. Shipping and Delivery

We offer standard and express shipping options across the UK. Delivery times range from 2 to 5 working days, depending on your location and selected service. International delivery timelines may vary due to customs procedures. Shipping costs are calculated at checkout and are non-refundable once dispatched. We are not liable for delays caused by courier services, strikes, or extreme weather. It is your responsibility to provide accurate delivery information. If delivery fails due to incorrect details, additional charges may apply.

7. Returns and Refunds

You may return unused and unopened products within 14 days of delivery. To qualify for a refund, items must be in original packaging and in resellable condition. For hygiene reasons, we cannot accept returns of opened skincare or cosmetic items. If the product is faulty or damaged, please contact us within 48 hours with photo evidence. Refunds will be issued to the original payment method within 5-7 working days of approval. Return shipping costs are borne by the customer unless the product is defective. We reserve the right to refuse returns that do not meet our policy.

8. Promotions and Discount Codes

Promotions and discount codes are subject to specific terms and expiry dates. They must be entered at checkout and cannot be applied retrospectively. Unless stated, discount codes cannot be combined or used on sale items. Misuse of discount codes may lead to order cancellation. We reserve the right to withdraw or modify promotions at any time. Some promotions may be limited to one use per customer. Abuse of promotional offers can result in account suspension.

9. Intellectual Property Rights

All content on our website, including images, logos, and text, is the property of Glowmira Ltd or its licensors. Unauthorized use, reproduction, or redistribution is strictly prohibited. You may not use our content for commercial purposes without written consent. All brand names and product titles are trademarks of their respective owners. Copying or scraping data from our website is not allowed. Legal action may be taken against violators. Respecting intellectual property ensures a fair marketplace.

10. Limitation of Liability

Glowmira Ltd is not responsible for indirect or consequential losses related to product use or site access. We do not guarantee that products will meet your specific expectations or be free from side effects. Customers must follow usage instructions provided by manufacturers. Our maximum liability is limited to the value of the product purchased. We are not liable for damages resulting from misuse, allergies, or improper storage. This clause does not affect your statutory consumer rights. Always consult a medical professional for any health concerns.

11. Account Security and User Conduct

Users are responsible for maintaining the confidentiality of their login credentials. You agree not to misuse the site or engage in unlawful behavior. Any suspicious activity may result in suspension or termination of your account. We reserve the right to block users who violate these terms. Offensive, harmful, or fraudulent activity will be reported to authorities. You must notify us immediately of any unauthorized access. Keep your account information up to date to avoid service disruptions.

12. Third-Party Links

Our website may include links to third-party websites for your convenience. We are not responsible for the content, terms, or privacy practices of these external sites. Clicking on third-party links is at your own risk. We do not endorse or control these websites. Users should read their policies before interacting or purchasing. External sites may have different regulations. Glowmira Ltd holds no liability for issues arising from third-party use.

13. Modifications to Terms

We may update or revise these Terms at any time without prior notice. Changes will be posted on this page with an updated date. Continued use of the website means you accept the revised terms. We advise reviewing these terms regularly to stay informed. If you disagree with any changes, discontinue use of our services. Significant changes may also be communicated via email. Our updated policies reflect changes in legal or business practices.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts. By using our site, you agree to comply with all applicable laws and regulations. If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect. Legal notices will be addressed in accordance with UK legal procedure. These Terms do not affect your statutory consumer rights.

15. Contact Information

For inquiries about these Terms, please contact us:

Email: support@glowmira.co.uk
Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)

We aim to respond within 1-2 working days for all support queries. Thank you for shopping with Glowmira.co.uk.